Company Name: Dancheng Jiangyiyan Trading Co., Ltd.
Company Address: No. 347, East Section of Xinhua Road, Mingnan Street, Dancheng County, Zhoukou City, Henan Province
Legal Representative: Jiang Yiyan
Unified Social Credit Code: 91411625MAK4WPM931
Email: service@mail.qqsstt.top
FAQ for Niche Department Store Products
I. Product Related
What types of products do you offer?We specialize in niche department store products in the United States, focusing on four main categories: home décor, small fitness equipment, creative daily necessities, and storage items. Specific products include decorative baskets, decorative bottles, decorative candles, under-desk pedal exercisers, ab rollers, coasters, bottle openers, hanging bags, storage baskets, and jewelry boxes.Do the product prices include taxes?Yes, all relevant taxes are included in the listed product prices, and you do not need to pay additional taxes when placing an order.Who is responsible for customs duties?Customs duties are subject to local regulations and must be borne by the recipient in accordance with local customs requirements. We do not prepay customs duties.II. Order and Logistics Related
How soon can orders be shipped after being placed?If the ordered items are in stock, they will typically be shipped within 1-2 business days (excluding weekends and U.S. public holidays).How long does it take to receive the shipment after dispatch?Delivery usually takes 5-7 business days after shipment. Actual delivery times may vary slightly due to logistics conditions and local delivery efficiency.Can I modify or cancel my order after it's been placed?You can edit or modify your order information (such as shipping address or product quantity) within 12 hours of submission. After 12 hours, the order proceeds to fulfillment and cannot be modified or canceled.III. Payment Related
What payment methods do you accept?We accept various mainstream payment methods, including MasterCard, Visa, American Express, PayPal, and Klarna. You may choose the payment method that suits you best.What should I do if I encounter an issue during payment?If you experience delays, failures, or other issues during payment, please check your account balance, card validity, and risk settings. If the problem persists, contact customer service for assistance.IV. Customer Service Related
How can I contact customer service?You can reach us via email at service@mail.qqsstt.top.What are the customer service hours?Our customer service is available Monday to Friday, 9 AM to 6 PM (UTC+8:00). We do not offer customer service on weekends and public holidays, but messages will be prioritized on the next business day.V. Other Questions
Are returns and exchanges supported?If there is a quality issue or incorrect item shipped, you can apply for a return or exchange after receiving the product by contacting customer service. For non-quality-related returns, we currently do not support no-reason returns/exchanges.How can I track my order's shipping status?Once your order is shipped, we will send you the tracking number and link via email, allowing you to track the delivery progress using the tracking number.
